Shipping policy

What does shipping cost?

Spend $75 AUD and get free standard shipping Australia wide. For orders under $75 shipping costs $10AUD across Australia. Minimum spend must be accrued in one transaction. Shipping/handling charges will not be eligible to contribute towards the required minimum spend. 

If your order is above $75 AUD a discount will automatically be added to the cart once spend threshold has been met. Not redeemable for cash. Discount threshold must be met after a discount/promo code has been applied. 

How do I track my package? 

You should have received a tracking link in your order confirmation email which you can click to check on progress. It will take you to the Australia Post website and show a predicted date of delivery. 

What if my product is damaged?

Please contact us via email at customerservice@banksbotanicals.com within 7 days of purchase as soon as you can with your order number and details of the incorrect or damaged product. 

We may require you to provide photographs of the damaged goods so we can investigate into the shipping/packaging process to ensure this won’t happen again. 

If your product has arrived damaged we can assist you with the appropriate refund or replacement. 

Do you send orders overseas?

Unfortunately at this moment we can’t deliver anywhere outside of Australia. 

I have special delivery instructions - where can I add this?

If you have any special delivery requests (such as authority to leave in a secure spot), you may leave a request in the "Authority to leave" section of the cart, and these details will be passed on to Australia Post. Please note this section is only available in the cart section of the website and not the checkout - so make sure you add this in before proceeding to payment