Refund policy

Can I return my order for a refund?

Should you want to return your order for a refund when ordering from our website, Banks Botanicals will refund your item up to 30 days from the date of purchase. The returned item must be unopened and in its original saleable condition. 

How to I request a refund?

To request a refund please email us at customerservice@banksbotanicals.com.

You are responsible for the additional postage charges. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

When your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then we will process your refund back on the card you paid with. Refund may take up to 2 business days.