Privacy policy

What information do we collect and retain?

We collect and retain information from you when you register on the site, place an order, enter a contest, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. 

When you use the Website we may also collect information about how you interact with the Website including the pages you visit, your preferences and settings that you choose, as well as information about the device you use to access the Website. We may do this through the use of "cookies" and similar technologies.

All of this is referred to in this Privacy Policy as "personal information".

How do we use your personal information?

We may use the information we collect and retain from you to personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested, to allow us to better service you in responding to your customer service requests, to quickly process your transactions, to send e-newsletters or to administer a special offers, advertising, promotions, marketing, surveys or other site feature.

Do we disclose your personal information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personal information unless we provide you with advance notice, except as described below. The term “outside parties” does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, to enforce our site policies, or protect ours or others’ rights, property, or safety. 

How do we retain your personal information?

We take appropriate security measures to keep your personal information secure and to prevent unauthorised access, disclosure, modification or destruction of your personal information. 

We also take reasonable steps to keep personal information accurate, up to date, complete and relevant. Your personal information is stored on secure servers that are protected in controlled facilities. This service may be performed on our behalf and data may be hosted by our selected data storage providers. In some cases these facilities may be overseas, as described above. We retain your information only for as long as necessary for the purposes listed in this Privacy Policy.

What rights to you have over your personal information?

You have the right to request access to, or request a record of, your personal information. You can ask for a correction to your personal information. You can withdraw your consent for us to use your personal information at any time. You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You have a right to complain about a breach of the Australian Privacy Principles.