FAQ's

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What does Banks taste like?

Banks has a fresh taste & robust berry finish that lingers long after the last sip.

Banks has strong Cassia notes which produce a spicy cinnamon flavoured, imbued with subtle hints of lime and lemon myrtle.

Is Banks a Non-Alcoholic Gin?

Banks is not a non-alcoholic gin. To be considered as a gin a drink needs to contain Juniper and there is no juniper in Banks.

Banks is its own unique non alcoholic native blend of 5 distilled botanicals – lemon myrtle, lime, cassia bark, Tasmanian pepperberry & wattle seed. 

However Banks can be mixed like a Gin to create different styles & flavour profiles of drinks eg. with Tonics or Sodas.  

How do you drink Banks?

Banks was made to be mixed (with tonic, soda, or as the base in cocktails) rather than sipped neat.

Alcoholic spirits contain great carriers of flavour in terms of sugar and alcohol and therefore bring strong flavours just neat.

As Banks doesn’t contain alcohol or sugar, we have made it so that it’s flavours & aromatics are best released and most vibrant when mixed with tonic, soda or within cocktails.

Our recommended serve of Banks is:

60ml measure of Banks

over lots of ice

mixed with a premium tonic or soda

Garnish with a slice of lime.

Enjoy!

Do I need to do anything different when mixing Banks?

As Banks doesn’t contain alcohol the botanical flavours in Banks start to dilute when mixed, shaken or stirred with water. 

To enjoy the best flavours from Banks our recommendation is to take steps to reduce the dilution process of the spirit in the drink you are making.  This means “dry shaking” the cocktail (shaking the liquid ingredients in the shaker first) before adding ice to cool the drink down.

Is Banks 100% Alcohol free?

Banks is classified as a non-alcoholic beverage. We never add alcohol our process during distillation. However, given that we are dealing with natural botanicals Banks may contain trace elements of alcohol (<0.5% ABV) when consumed without mixing or diluting w/ other non-alcoholic liquids e.g. Tonic. 

When Banks is diluted with a mixer (tonic or soda) at the recommended serve levels, the alcohol level is comparable to the level of alcohol found in orange juice or apple juice. 

Can I drink Banks when I am pregnant?

Yes, but we will always recommend consulting a medical professional if you have any concerns about consuming Banks whilst pregnant. 

Banks may contain trace elements of alcohol (<0.5% ABV) when consumed without mixing or diluting. 

Banks is also sugar and sweetener free making it a great choice to drink either pre- or post-natal.

How do I store Banks & how long can I keep it?

Once opened, we recommend consuming your bottle within three months. Always reseal with the original bottle cap after opening.

Banks does not need to be refrigerated, just store in a cool place out of direct sunlight.

My banks liquid isn't completely clear, why is there condensation in the bottle?

Sometimes your Bottle of Banks may appear either slightly cloudy or have a small amount of condensation at the top of the bottle. This is because without the alcohol as a bonding agent or preservative the natural botanicals can sometimes separate from the water. It’s perfectly fine and natural.

Just shake the bottle and the flavour elements will dilute & remix. This does not change the taste or performance of Banks.

Is Banks sugar free?

Yes, Banks is sugar and sweetener free.

Is Banks Vegan?

100%. We only use all-natural plants and botanicals in distilling Banks. 

Is Banks Organic?

Yes, we select and source all our botanicals from either certified organic growers or they have been handpicked from the wild. These wild botanicals aren’t certified as organic, but they are all picked just as we find them untouched from the bush.

Why is there a perservative in banks?

Alcohol is a natural preservative. Because Banks does not contain the natural protection of 40% alcohol, we do need to use a preservative. 

We use a combination Potassium Sorbate (a salt) & Citric Acid to preserve the ingredients in Banks. 

Is Banks Gluten free?

Yes, Banks is Gluten Free.

When will I get my order?

We endeavour to ship your order as soon as possible. Your order should arrive in 3-10 business days by standard shipping. We cannot guarantee or provide a day of the week or time of day for delivery.

Once we have dispatched your order you will be emailed a tracking number that you can use to access Australia Post’s tracking system. You will be able to see where your order is now, and when it is due to arrive.

If your order has not arrived by Australia Post’s predicted delivery date email us at customerservice@banksbotanicals.com.

How Do I change or Cancel My Order?

You can only cancel your order if it has not yet been despatched. We’ll do our best to help, but we can’t cancel orders once they have shipped. To contact us to see if we can cancel an order please contact us via email at customerservice@banksbotanicals.com.

We are sorry but we are not able to make amendments or changes an existing order. If you forgot to add an item to your shopping cart you will need to create a new order separately.

See returns for information about sending products you've ordered back to us.

Can I return my order for a refund?

Should you want to return your order for a refund when ordering from our website, Banks Botanicals will refund your item up to 30 days from the date of purchase. The returned item must be unopened and in its original saleable condition. 

How to I request a refund?

To request a refund please email us at customerservice@banksbotanicals.com.

You are responsible for the additional postage charges. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

When your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then we will process your refund back on the card you paid with. Refund may take up to 2 business days.

What does shipping cost?

Spend $75 AUD and get free standard shipping Australia wide. For orders under $75 shipping costs $10AUD across Australia. Minimum spend must be accrued in one transaction. Shipping/handling charges will not be eligible to contribute towards the required minimum spend.

If your order is above $75 AUD a discount will automatically be added to the cart once spend threshold has been met. Not redeemable for cash. Discount threshold must be met after a discount/promo code has been applied.

How do I track my package?

You should have received a tracking link in your order confirmation email which you can click to check on progress. It will take you to the Australia Post website and show a predicted date of delivery. 

What if my product is damaged?

Please contact us via email at customerservice@banksbotanicals.com within 7 days of purchase as soon as you can with your order number and details of the incorrect or damaged product.

We may require you to provide photographs of the damaged goods so we can investigate into the shipping/packaging process to ensure this won’t happen again.

If your product has arrived damaged we can assist you with the appropriate refund or replacement.

Do you send orders overseas?

Unfortunately at this moment we can’t deliver anywhere outside of Australia. 

I have special delivery instructions - where can I add this?

If you have any special delivery requests (such as authority to leave in a secure spot), you may leave a request in the "Authority to leave" section of the cart, and these details will be passed on to Australia Post. Please note this section is only available in the cart section of the website and not the checkout - so make sure you add this in before proceeding to payment.

Other Queries

For any questions & queries about Banks drop us a note at customerservice@banksbotanicals.com  – we’ll be happy to help further!


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